IT Support / Networking

Shared first block for every VoTechWorks program. OSHA 10 (30 for construction management), first aid/CPR/AED, applied trade math and measurement, technical reading and writing, digital literacy, and career readiness. Completed before students enter the lab and live systems unsupervised.

• Hold an OSHA 10 card and current CPR/AED certification
• Convert, measure and estimate with trade units, fractions, percentages and basic geometry
• Read a specification, code excerpt or manual and write a clear technical report
• Use email, spreadsheets, and the program's digital job-management tools
• Present a resume, portfolio and interview answers to an employer panel

Competency course in Hardware for the IT Support / Networking program. Instruction moves from demonstration to supervised practice to independent performance in the lab and live systems, measured against vendor documentation and industry standards. Students configure, secure and troubleshoot real work in Hardware and keep a lab notebook signed off by the instructor.

• Explain the principles, terminology and standards that govern Hardware
• Select and safely use the tools, equipment and materials for Hardware
• Perform the core tasks of Hardware to the standard, within time, without rework
• Identify faults, hazards and non-conformities in Hardware work and correct them
• Document Hardware work in the lab notebook to industry format

Competency course in OS for the IT Support / Networking program. Instruction moves from demonstration to supervised practice to independent performance in the lab and live systems, measured against vendor documentation and industry standards. Students configure, secure and troubleshoot real work in OS and keep a lab notebook signed off by the instructor.

• Explain the principles, terminology and standards that govern OS
• Select and safely use the tools, equipment and materials for OS
• Perform the core tasks of OS to the standard, within time, without rework
• Identify faults, hazards and non-conformities in OS work and correct them
• Document OS work in the lab notebook to industry format

Competency course in networking for the IT Support / Networking program. Instruction moves from demonstration to supervised practice to independent performance in the lab and live systems, measured against vendor documentation and industry standards. Students configure, secure and troubleshoot real work in networking and keep a lab notebook signed off by the instructor.

• Explain the principles, terminology and standards that govern networking
• Select and safely use the tools, equipment and materials for networking
• Perform the core tasks of networking to the standard, within time, without rework
• Identify faults, hazards and non-conformities in networking work and correct them
• Document networking work in the lab notebook to industry format

Competency course in cloud basics for the IT Support / Networking program. Instruction moves from demonstration to supervised practice to independent performance in the lab and live systems, measured against vendor documentation and industry standards. Students configure, secure and troubleshoot real work in cloud basics and keep a lab notebook signed off by the instructor.

• Explain the principles, terminology and standards that govern cloud basics
• Select and safely use the tools, equipment and materials for cloud basics
• Perform the core tasks of cloud basics to the standard, within time, without rework
• Identify faults, hazards and non-conformities in cloud basics work and correct them
• Document cloud basics work in the lab notebook to industry format

Competency course in help desk for the IT Support / Networking program. Instruction moves from demonstration to supervised practice to independent performance in the lab and live systems, measured against vendor documentation and industry standards. Students configure, secure and troubleshoot real work in help desk and keep a lab notebook signed off by the instructor.

• Explain the principles, terminology and standards that govern help desk
• Select and safely use the tools, equipment and materials for help desk
• Perform the core tasks of help desk to the standard, within time, without rework
• Identify faults, hazards and non-conformities in help desk work and correct them
• Document help desk work in the lab notebook to industry format

An integrated, assessed piece of real work that draws on every trade course in IT Support / Networking: planned, estimated, executed and documented by the student, reviewed by an employer advisor. Capstones are shown in the Student Yard or the Museum of VoTech where the work allows.

• Plan and estimate a complete job from a specification
• Execute the job to standard within the estimate
• Present the finished work and its documentation to an employer panel

Supervised placement with an employer partner in IT Support / Networking work. Hours are logged against the certifying body's task list; the employer evaluates against the same rubric used in the shop.

• Perform the trade's tasks in a real workplace under supervision
• Meet employer expectations for attendance, safety and conduct
• Log hours and tasks in the format the certifying body accepts

Structured preparation for Cisco CCNA; Cisco CCST; CompTIA A+; CompTIA Network+: content review mapped to the exam blueprint, timed practice exams, practical-exam rehearsal, and registration/eligibility paperwork with the registrar.

• Score ≥ 80% on two timed mock exams
• Complete the eligibility application and hours verification
• Rehearse the practical exam format to time

The program completion credential(s). Sat at the school's authorized testing center or the body's test site; results recorded in the student record and reported in the annual outcomes report. Pass standard: Credential issued by the body.